Effective Date: May 18, 2016
Prazo collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in the United States, the Services are provided by Prazo, Inc. (Prazo”), and this Privacy Statement applies to information collected and used by Prazo.
This Privacy Statement (“Statement”) applies to persons anywhere in the world who use our apps or Services to order or lease transportation, delivery of products or services, or other on-demand services (“Users”).
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
When you use our Services, we collect information about you in the following general categories:
Location Information: When you use the Services for transportation or delivery, we collect precise location data about the delivery from the Prazo app used by You. If you permit the Prazo app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
Contacts Information: If you permit the Prazo app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Call and SMS Data: Our Services facilitate communications between Users and Ambassadors. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Prazo app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Prazo app seeks before you first use the app, and your use of the app constitutes your consent. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions we request will change over time, so we’ve created these pages to serve as authoritative and up-to-date resources for our users.
We may also receive information from other sources and combine that with information we collect through our Services. For example:
If you choose to link, create, or log in to your Prazo account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
When you request on demand services, our Ambassadors may provide us with a User rating after providing services to you.
We may use the information we collect about you to:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Ambassadors, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send or facilitate communications (i) between you and an Ambassador, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing;
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
We may transfer the information described in this Statement to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
We may share your information:
With auto dealers, manufacturers, lenders, other product and service providers, fulfillment third parties and other referral services with which Prazo has relationships so they may provide the Services you request.
With Ambassadors to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating given by Ambassadors, and pickup and/or drop-off locations with Ambassadors;
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
We may share your information:
With Prazo subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Prazo or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at [email protected]. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Prazo will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from an Ambassador’s device nor our ability to derive approximate location from your IP address.
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Prazo does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.
Prazo sets its own cookies on your computer when you visit our website. These Prazo cookies collect data and information about you, including personally identifiable information. Prazo may use third party tracking services for which Prazo sets cookies on your computer, or enables the third party tracking services to set cookies on your computer, when you visit Prazo Websites. These cookies track visits, page views and click stream behavior. Third party tracking services report this data to Prazo in aggregated form so Prazo can better understand our users and improve the Prazo website. Prazo does not authorize these third party tracking services to store personally identifiable information about you in their cookies. Prazo has no access to or control over these third party tracking utilities. Prazo shares such anonymous, aggregated information obtained from these cookies with our advertisers, sponsors, promotional and business partners.
Finally, Prazo may also set cookies on your computer on behalf of third parties other than third party tracking services and third party network advertising providers. These third parties collect data and information regarding your internet use and the sites that you visit. They may use this data or information to (i) provide data or information products and services to Prazo that we use internally or in turn offer for sale or distribution to third parties; (ii) to provide data and information products and services direct to third party customers of the data collector; and (iii) for their own internal analytics. Prazo does not authorize these third parties to store personally identifiable information about you in their cookies.
Opting Out of Cookies: You have the ability to accept or decline cookies by modifying your browser settings, and our websites are viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features or offerings will not be available to you, including personalization features. If you prefer not to accept cookies, most browsers will explain how to view and disable cookies under the help portion of the toolbar or notify you when you receive a new cookie. Use of third party cookies is subject to the privacy policies and opt-out procedures of these third parties and not Prazo’s policy and procedures. Please click here (www.networkadvertising.org in order to learn more about the data and information collection and use practices of some of the third parties for which we set cookies on Prazo Websites or for which we enable to set their own cookies. Please click here (www.networkadvertising.org/managing/opt_out.asp) in order to learn more about the “opt-out” procedures of some of these third parties. At times, not all of the third parties for which we set cookies on the Prazo website or for which we enable to set their own cookies are included in preceding link to opt-out from these cookies. Should you wish to opt-out of these cookies, you will need to access the third party’s website to determine their opt-out procedure.
Prazo, third party network advertising providers or other third parties may place “web beacons,” which are also called single-pixel gifs, on the Prazo website and in email communications. A web beacon is a small, transparent electronic image placed at various sections of the Prazo website or in web-based documents or in email messages or newsletters to monitor user traffic. The web beacon records the number of click-throughs to the page where it resides and collects users’ IP addresses, time the page was viewed, type of browser used, and existence of cookies from a previous visit. Among other things, they help to better target advertisements on the Prazo website. Web beacons placed in email messages may be linked to your personal information. Data and information collected by web beacons is used only by Prazo, its affiliates and authorized vendors.
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.
If you have any questions about this Privacy Statement, please contact us at [email protected], or write us at Prazo, Inc., Attn: Legal, 8430 Santa Monica Boulevard, Suite 201, West Hollywood, CA 90069.